Many people have disabilities. In fact, it’s about 20% of our population. So, you can expect that at every 5% of passenger 1 may have a disability. This article will help you to interact with the individuals. You will learn about the right words to use and a few terms that you should avoid. You’ll also learn some basic techniques providing assistance with the older adults, people who are blind, and passengers to use assistive devices. As you see many people, even some wheelchair users should be treated with full respect. They appreciate the help you provide.
Cracking Down the wall
Imagine a wall, when a person with a disability is planning for the outing, what comes to that person’s mind or of the obstacles or breaks in a wall that limits their every move. For example- Bus is a lack of seeding, taxi is the one’s stop and the subway is with limited accessible stops for all barriers. By incorporating the forming of 4 steps, you can breakdown the wall of exclusion and create a wall of inclusion.
W in the Wall
W stands for Watch. We observe enough passengers. If the personlooks like he or she might need additional assistance, approach the person and introduce yourself. This is especially important when picking up someone who is blind or has low vision. Observe the passenger and apply your approach based on a person’s specific needs.
A in the Wall
The all-important A in a wall is for Ask. Ask the person,How may I assist you? If your passenger uses the wheelchair, walker, then do not attempt to dismantle it and store the device without first asking the passenger. A good approach is to ask the passenger- Do you have a preference as of how’ll I have to store your wheelchair or other assistive devices.Remember that an assistive device is almost like an extension of someone’s body. In addition to assistive devices, it is also necessary to take proper care of the specially challenged passenger during the trip.
First L in the Wall
The Ask leads you to the first L which is to listen. Once you ask a passenger, how you may assist, they will give you specific instructions and pieces of advice. Pay attention to what passenger says then act on what they say. You can also use PT instructor for complete clarity if they need or want assistance.
Last L in the Wall
Finally, the last L is to learn what the customers know that you understand their needs and respond appropriately.
By storing this information and experience to build your knowledge for the future, it can help you a lot in many ways. If you follow these 4 letters, you’ll break down the wall and create a simple, loyal and a satisfied customer.
Uber now offers a specially designed taxi for their physically challenged customers to enjoy their life without facing any kind of complications. Uber really improved the lives of differently-abled people by introducing such a great service in the market. Now, specially challenged people can also travel from one place to another without any problem.