Before you begin your search for the best business phone systems available, there are a few things you should be aware of in order to make the greatest option for your company’s communication needs.
1. Hosted PBX vs. premise-based PBX
Premise and Hosted PBX business phone systems are the two most common types of PBX business phone systems. A premise-based business phone system necessitates the storage of bulky equipment within your office and is typically used by larger businesses. For seamless expansion and cost efficiency, small business owners are advised to adopt hosted business phone systems.
2. Expensive Equipment Isn’t Always Required
One way your PBX business phone systems save you money is by eliminating the need for costly hardware expenditures. BYOD (Bring Your Own Device) allows you to utilise your own phone or continue to use your existing hardware without any problems. Because hosted PBX business phone systems are powered by your internet connection, no wiring or cabling is required.
3. It can help you increase productivity and retain customers.
You won’t have to worry about a message getting lost in the shuffle. Many business phone systems provide capabilities such as call continuity and voicemail to email that help you keep on top of your messages at all times. Auto attendant and other cloud receptionist capabilities are now available so you can provide a better overall customer experience and keep your customers happy.
4. Encourages flexibility in the workplace
Users may now work from anyplace thanks to modern systems. You don’t need an office to have a business phone system these days; all you need is a reliable internet connection and electricity (unless you’re using a virtual PBX and calling from your phone). With a simple plug-and-play solution, you can easily extend your workforce and add extensions, as well as migrate from one place to another.
When looking for business phone systems, you’ll come across companies that have been operating for decades as well as some that have only been there for a few years. Although we value experience, choosing a supplier simply on the basis of their shelf life may not always be the greatest option. To ensure that your company communication needs are satisfied, choose a supplier that focuses their efforts on business solutions (some providers even go so far as to make medium-sized and small enterprises their primary focus). Examine their offerings and determine whether they meet your company’s requirements.
5. Not every business phone system is the same.
How Can A PBX Phone System Help Your Business?
Don’t be tricked by the jargon and overly technical literature that you may come across when researching PBX systems. You don’t need to be tech-savvy to manage a PBX system, contrary to popular opinion. If you buy hardware from a carrier, you’ll almost certainly get a pre-configured phone that’s ready to go the moment it comes. This allows you to just connect in the device and begin making calls with minimal setup. Because no cabling or wiring is required with a hosted PBX system, you won’t have to worry about installation costs or downtime.
All of these advantages add up to more savings. You may put the time and money you save into your business instead of paying for setup or pricey hardware. You can save even more money by employing a virtual PBX phone system, Business Phone System which allows you to run your business using your business phone number from your mobile phone. It provides the ease and professionalism that many entrepreneurs seek without the high expense of a traditional PBX phone system.
Features to Look for in a Small Business Phone System
If there’s one constraint that PBX business phone systems have, it’s that they require an internet connection to operate. Your system will keep up and running as long as you choose a dependable internet provider; however, many PBX business phone systems allow you to divert calls to an external device, such as your smartphone. It’s an extra layer of security that gives business owners peace of mind that they won’t miss out on a deal because of unforeseen circumstances. There are various services within a small company phone system that can save your business, just as this simple call forwarding tool.
Call recording is a terrific way to keep track of your conversations; just make sure you follow your state’s voice recording rules. When there is a misinterpretation or an issue relating an information exchange over the phone, it comes in handy in businesses like travel agencies and medical offices. It’s a way for certain industries to meet compliance rules, and it’s been a valuable tool for business owners who rely on record-keeping for accountability and training.
With an automated attendant and a personalised caller menu, you can simply streamline your customers’ calling experience. These two capabilities work together to provide your caller with relevant information, such as new promotions or forthcoming changes to your office hours, as well as direct them to the appropriate person. Your callers will be grateful for the updates, and their great experience will motivate them to tell others about your business.
Keep it basic in general. You may not require all of the bells and whistles that a large provider may supply, so be sure to assess your specific corporate communication requirements. Look for company phone systems that can relieve rather than add to your troubles.
