Whether you are applying to drive for DoorDash or whether you have been a “Dasher” for a while, getting word that you have been deactivated or that your application is suspended due to a background check can be alarming. It can also be disappointing. The loss of income can also have devastating consequences.
If a problematic background check caused the DoorDash deactivation or suspension, and if the problem in your background check was caused by an inaccuracy or an error, there are steps you can take to fix your background check.
Of course, in addition to being disappointed, you might also be more than a little angry at having your plans curtailed by someone else’s error. You might be asking yourself, can I sue DoorDash for wrongful termination? We will answer that question – and some more questions you likely have – in this article.
The Importance of Accurate Background Checks
DoorDash, like many other employers, relies on background checks to ensure their Dashers are reliable. DoorDash can then ensure their customers they will be safe when their Dashers deliver goods to their customers’ homes. To make these assurances, DoorDash engages a third-party background check company called Checkr.
Checkr gathers and compiles an applicant’s criminal history, driving records, and other personal information and provides a background check report to DoorDash. DoorDash also periodically asks Checkr to do background checks on current drivers to make sure nothing alarming has happened since they started. To gather the information of an applicant or a Dasher, Checkr scours thousands of local, state, and federal databases, searching for relevant information.
Obviously, these background checks must be accurate. Any inaccuracy can – and often does – unfairly prohibit a Dasher from earning a living. Inaccuracies do arise, and they happen for many reasons. There are many ways an error can happen in a background check report:
- A clerical mistake on the part of Checkr.
- Identity theft.
- Outdated information or just plain wrong information in a database.
- A misspelling or some switched numbers in a social security number.
- A misdemeanor being misreported as a felony.
- Mistaken identity.
No matter what the cause might be, the result is the same. The error in the background check has created some distress, an embarrassing situation, and possibly even a life-altering situation for you. You must get to the bottom of it and fix it.
The Role of a Background Check Attorney
The best first step in fixing your DoorDash background check is to call Сonsumer law Аttorneys. An experienced background check attorney will listen to you, assess your situation, and give you the best next steps to take. There are laws that give you rights and provide a remedy to compensate you for the harm the error created.
Understanding the Fair Credit Reporting Act
The Fair Credit Reporting Act (the “FCRA”) is a federal law that provides the rules by which Checkr must abide when it gathers and shares information and the rules by which DoorDash must abide when you dispute your background check. Under the FCRA, you have the right to:
- Know when your background check report is used and if it is used against you.
- Request and receive a copy of your background check report.
- Dispute inaccurate or incomplete information.
- Expect Checkr to correct errors in a reasonable time frame.
The FCRA provides the foundation for acting to fix your background check report. Your attorney will tell you how to make the law work for you.
Steps to Address Background Check Errors
- Review Your Report. You can request your background check report from DoorDash. Once you receive it, review it. Closely. Look for errors, misreported crimes, misreported automobile accidents, outdated information, expunged crimes that still appear, and misreported traffic violations.
- File a Dispute. If you find an error, you have the right to dispute it. Follow the requirements outlined on Checkr’s website to file a dispute. We advise you not to dispute the error via their website and you may be giving up certain future rights to sue.
- Talk to an attorney. In some instances, the error in your background check creates sufficient damage to file a lawsuit. Sometimes, Checkr’s noncompliance with the laws will warrant a lawsuit. Talk to an attorney as soon as you are able so they can assess your case and take necessary steps.
- Follow Up. Checkr typically has 30 days to investigate and respond. If they don’t follow up, you might have additional grounds on which to file a lawsuit.
- Document Everything. Maintain detailed records of everything you do, everyone with whom you speak, and all the evidence you have submitted.
Taking Legal Action
If Checkr fails to respond to you, fails to correct the error, or fails to send a new report to DoorDash; or if DoorDash fails to reconsider their suspension or deactivation decision based on the new information you have provided, then legal action might be necessary. This is why contacting Consumer Attorneys as soon as your application or Dasher status changes is a good idea, so they can act quickly to guide you through the dispute process or get you the compensation you deserve for the damages the error or errors have already caused.
The attorneys at Consumer Attorneys have recovered millions of dollars for their background check clients. But every case is unique, and every case is very fact-specific. The sooner they know your circumstances, the sooner they will be able to help you. How to fix DoorDash background check status? In fact, to prevent any future loss of income or future reputational damage, you must fix your DoorDash background check report. The question for you and your attorney is whether the damage that the inaccurate background check has already caused and Checkr’s response to your request to fix it warrants legal action to get you some financial compensation.
