If your plumbing business has been growing constantly then it is inevitable that you will soon reach a place where you are just under-equipped to handle all the incoming calls from customers. If and when you find yourself in such a situation then it becomes highly imperative for you to hire a plumbing call service answering company. In this piece, we will go through all the different benefits of an answering service for plumbing companies.
For starters: What exactly is an answering service?
An answering service is available all the time, all through the day and night, all days of the week, every week of the month, and every month of the year. It is a 24x7x365 service in every sense of the term. Such answering services employ customer service representatives who answer calls on behalf of the plumbing company that hires them.
Such representatives can be considered to be an extension of the office that have been hired to answer all the incoming calls from existing as well as prospective customers. Since the representatives act as an extension of the businesses, therefore, it is highly imperative on the plumbing business owners to hire answering services that are in perfect alignment with their values.
What else does an answering service do besides answering calls?
In addition to answering all the incoming calls from existing and prospective customers, there are a ton of things that answering services actually do. Such services also send messages to the business owners and also send messages to all the field techies through email, sms, fax or any other mode of communication.
Some plumbing call service answering company can also use different scheduling software for the purpose of scheduling appointments for their customers. It is highly imperative on a plumbing business to take all the different factors into consideration before hiring a plumbing call service answering company.
The eventual choice shouldn’t just be based on the ‘price’ because if plumbing businesses opt for the cheapest option then it might end up costing them a lot in the long-run.
What are the different benefits of hiring a plumbing call service answering company?
Let’s have a look at some of the most important benefits of hiring a plumbing call service answering company!
- Reduced labor costs: – You might have a full-time, in-house receptionist to handle all the incoming calls and this arrangement might work well for you for some time. Eventually you will begin noticing some problems when the incoming calls are getting very overwhelming for a single person to handle because your full-time employees might have other additional duties in addition to handling all the incoming calls.
- Thus if and when you happen to find yourself in a situation then you might want to consider hiring additional help to handle all the incoming calls to ensure that no call ever goes to voice mail. Some customers might call you during the times of an emergency and if their calls go to voicemail and this will augur very poorly for the professional image of your business. So in order to avoid such a situation, it is an absolute no-brainer for you as a plumbing owner business to go ahead and hire a plumbing call service answering company.
- A lot of time can be saved with training: – Training new employees often takes a lot of time and plenty of resources and this applies to new employees being hired by all sorts of businesses in different industries. The process just doesn’t end once the employee has been trained fully, because even after the new employee has been trained, the employer in question needs to set aside time and resources for supervising and helping the new employee that has been hired.
- Thus taking into account all of these factors, it makes sense for plumbing businesses to hire answering services because doing the same can help plumbing businesses in cutting a lot of costs related with the training of new employees. An answering service comes with a house full of trained customer service representatives which means that you won’t have to set aside time or spend resources on training them and you can avail the benefits of their expertise, right from day 1.
- Highly Flexible: – It makes sense to hire a plumbing call service answering company because such a hiring can provide lots of flexibility for the business owner as well as the staff of the business. Bringing in the professionals will mean that your current staff can focus on their additional duties since they won’t have to be necessarily tied to the phone at all times.
- Hiring a plumbing call service answering company ensures that all the incoming calls will be promptly answered at all times, regardless of the time of the day or night, and this augurs very well for the company because this elevates the professional image of the business and it also means that the business doesn’t lose out on opportunities.
The Bottom Line
By hiring a plumbing call service answering company, plumbing businesses can ensure that all the incoming calls are easily handled with the highest levels of compassion and professionalism. If you do this well over time, then you are absolutely sure to gain a lot more clients. More clients mean a lot more revenue and soon you will see the benefits of hiring a plumbing call service answering company.
The costs of hiring a plumbing call service answering company will seem completely justified after sometime because they will help you in retaining existing customers and getting new customers. A plumbing call service answering company can be the best partner for you going forward as long as you hiring a plumbing call service answering company with aligns with the core values of your business.
