Consumerism is at an all time high in the current market. At all the apps that you find today are focussing on how to make the lives of the users easier, it has become evident that security and privacy are one of the biggest concerns of every user as well as service provider today. This is where the big debate regarding the Gojek clone app’s texting and calling feature arises.
WHAT IS THE GOJEK CLONE APP?
The Gojek clone app is a multi service on demand mobile based platform that acts as a market place empowering the user and the service provider to access each other. The users can seamlessly locate and hire the service provider with the right skill set for the task they have at hand, while the service providers can land more jobs and make more money in Thailand.
The app is set up in a way that when the user needs a service, they can simply open the app, get on the landing page of the particular service they are interested in and get access to all the service providers in their area that offer it.
Next to each service providers’ listing, they can find crucial details such as their experience, their expertise, the kind of money they wish to charge per task, the kind of reviews that they have received from previous customers and star ratings as well. These details allow the users to make an informed decision regarding who they wish to hire for the jobs that they have in mind.
WHERE DOES THE COMMUNICATION PART COME IN?
For the most part, the app has been designed to ensure that there is not a lot of requirement with respect to communication between the two involved parties. However, in the off chance that there is some confusion, the service provider and the user can talk to each other.
Let us try to understand this with the help of an example. Let us assume that a user has tried to book a taxi using the Gojek clone app. Once the ride is accepted, the taxi driver will be able to see the exact location of the pick up point and reach there with the help of the integrated GPS map.
Now, in case the map malfunctions or the taxi driver finds it hard to locate the place, they can text the user of the same who can then guide them efficiently to reach the location without any hassles or problems.
But doesn’t communication mean an exchange of numbers? Will the taxi driver not be able to see the phone number (personal) of the user and vice versa? If that happens, it can be referred to as a major privacy and security breach.
WHAT ARE THE POSSIBLE PROBLEMS?
The biggest problem with sharing your private number with strangers is that they have access to your phones. You don’t want any harassment for your users or your service providers at any point. For example, if the service provider has the phone number of the user, they can use it to call them at any hour. In case the user gives them a negative feedback or a lower star rating, the service provider can bother the user.
At the other end of the spectrum, the user too can pose a problem for the service provider. If they have their number, they can continue calling them at any hour of their choosing requesting favours beyond the scope of the app.
This may also be problematic for the service provider because if the user can access the service provider’s phone number directly, they may go on to make bookings without actually going through the app in future. They can simply call the user directly, thereby ensuring that you lose out on your commission.
VOICE OVER INTERNET PROTOCOL IS THE SOLUTION
In order to avoid any and all of these problems, the simplest solution is call masking using Voice Over Internet Protocol. When a user or service provider contact each other using the app through this feature, it ensures that no one has to exchange their personal phone numbers.
Instead, the calls are made through the internet providing a dummy number for both the parties. This maintains privacy, ensures security and guarantees that the next time the user has a requirement of a similar nature, they can only proceed to make the booking through the app alone.
GETTING THE BEST GOJEK CLONE APP FOR YOUR BUSINESS
If you are keen on transferring your existing physical business to a digital platform, no other solution can be better than the Gojek Clone App Thailand. With the help of this application, you can make sure that you can offer your customers all the services that they need along with the kind of security that is best for them as well as for your business.
In order to do so, you have to make sure that you have the best on demand Gojek clone app. How do you determine with app is best for your business? All you need to do is to get in touch with a reputed on demand mobile app development company.
Make sure that this company has been in the business of not just building but also launching on demnd service based apps for at least a decade. Their experience will allow you to secure a feature rich app.
Test the app in advance to make sure that it has all the features that you need. In case there is something that you were hoping to find in the app but couldn’t make sure to discuss it with the development team. This is a promising business venture so go for it!