As a business owner looking to develop an e-commerce app, have you ever wondered how to improve customer experience and boost sales?
The answer lies in integrating artificial intelligence (AI) into your app. AI is revolutionizing the e-commerce industry and offering businesses countless benefits like personalization, robust search experiences, etc.
By collaborating with a leading artificial intelligence development company, you can integrate AI into your e-commerce app and fully leverage its potential.
Want to know how AI development can be beneficial?
Let’s look at some attractive facts about AI below-
If you are confused about AI and its uses in ecommerce, look at these stats.
- As per Precedence Research, the market size of artificial intelligence is about to reach
$1,597.1 billion by 2030
- The adoption rate of AI is expected to reach 34.8% by 2040. 1.3 million eCommerce businesses currently use AI.
Now you know how fast the AI market size is growing, creating limitless opportunities for business owners to succeed.
So, if you want to learn how AI transforms the eCommerce industry, keep reading!
Top 5 Ways Artificial Intelligence Development is Helping E-Commerce Business
- Personalization
Ecommerce personalization involves tailoring the shopping experience to suit users’ specific needs, tastes, preferences, and pain points. In simpler terms, it refers to the practice of customizing the online shopping experience by actively displaying content such as products, brands, or campaigns based on the customer’s browsing behavior, purchase history, click-throughs, and other relevant factors.
Moreover, with a growing number of people transitioning to online shopping due to the pandemic, creating personalized experiences has become more critical.
We all know eCommerce websites deal with a large amount of data daily. Machine & AI algorithms can easily detect trends in customer behavior by analyzing data on the spot.
AI and machine learning technologies have enabled eCommerce to reach deeper levels of personalization for quite some time, with ever-increasing advances in AI. Today, computers can crunch vast volumes of data in seconds, enabling real-time analytics.
- E-Commerce Automation
Usually, eCommerce websites are available in various formats and 24/7. However, a human can’t operate around the clock; that’s where AI can help you. AI-powered chatbots can automate responding to customer inquiries, providing instant support 24/7.
You can integrate AI into your eCommerce platform with the help of a reliable artificial intelligence development company to automate all tasks and streamline external and internal operations.
- Virtual Assistants & Voice Commerce
E-commerce virtual bots equipped with machine learning can understand user input and provide appropriate assistance. This technology is not new, as we are already familiar with Apple’s Siri, Amazon’s Alexa, and Google Assistant. However, AI is now helping businesses in voice commerce.
Voice commerce allows customers to make purchases using voice commands, reducing the need for manual input. It enables customers to make purchases quickly and easily, increasing business sales.
- Helps In Predictive Marketing
Using machine learning and artificial intelligence is a great way to predict what your customers will buy and when they will most likely buy.
Predictive marketing can optimize your e-commerce platform to showcase the products your customers want to see and buy.
This approach is based on the data you provide. The more comprehensive the information you collect from various channels, such as your website, social media, and email interactions with your customers, the more effective it can be. The AI algorithms use this data to make calculated predictions and recommendations, ultimately enhancing the overall customer experience on your e-commerce platform.
- Contextual Search and AI Recommendations Engine
A reliable artificial intelligence company can help you design contextual search features in your eCommerce website for accurate search results.
By utilizing an artificial intelligence engine, targeted search uses external factors such as the day of the week, season, and order of topics to enhance the accuracy of the analysis.
The contextual search can also offer related search suggestions and automatically fill in newly generated search information, ultimately increasing the chances of making a sale.
Similarly, the AI recommendation engine is an extension of the targeted search and employs external data, including browsing history, cookies, and purchase history, to make specific product recommendations for customers.
Final Words
Customer satisfaction plays a crucial role in the success of an e-commerce platform. To gain a competitive edge, businesses must explore the benefits of artificial intelligence and machine learning to enhance their sales performance.
Businesses can hire an experienced artificial intelligence development company to optimize their e-commerce platform to meet their customer’s ever-changing needs. It’s time for e-commerce businesses to embrace these advancements and stay ahead of the competition.
