If you have a business, your clients are essential assets. However, you have to keep them happy always. Keeping clients happy isn’t an easy task. Sometimes, they are overwhelmed by many incoming calls at the call centers, making customers frustrated due to tedious call interactions.
However, there are some simple actions you can consider to impress your clients. You can make changes at the call center and increase customer retention.
If you’re looking for how to impress your clients, here are four sure-fire ways that will help you impress the customers every time!
1. Surprise Them
No one ever hates surprises, including all your clients. When you give them a pleasant surprise, be sure they will appreciate it, and it needs not to be monetary. The best way to surprise them is by offering special offers.
You can opt for a discount or provide them with additional services without extra cost. During their special occasions, such as anniversaries or birthdays, can be great days for you to surprise them and make their day.
Dissatisfied and loyal customers can get additional perks that please them. This helps you create long-lasting relations, and clients will be impressed because you give them personal attention.
2. Fast Services
Fortunately, we are in an era where customers’ services are done at our fingertips. Unfortunately, there are some disadvantages. Many people become impatient with a little time delay. For example, even when the internet provider services delays, it regarded as a subject of censure.
So, how would your client feel after you promise to get to them after 24 hours and then you fail? It isn’t right, and the client may not understand. The best option is to respond to clients instantly or after a few minutes.
If you can’t get to them via a call, you can drop them a text or email. Even a quick interaction on Twitter or Facebook would suffice. When you book to meet your clients, look professional, wearing a lovely red suit. Your decency and preparedness determine how new clients think about your business.
However, fast responses will impress your clients. It is an indication that you love and care about them, and it’s not about their paycheck.
3. Keep Your Promises
Don’t promise something to your client that you can’t fulfill. This is among the most significant mistakes salespeople make by giving customers the wrong commitments to get the sale.
When you do that with your business, the customers will feel revolted – especially when you don’t fulfill their expectations. A great strategy is to promise them less but deliver more. Making false promises gives you higher sales once but loses the customer for a longer time.
Researches show that buying will depend on how customers are treated and feel. If you don’t keep your promises or feel cheated, the customer won’t make purchases.
4. Pick Up the Phone
Your clients won’t feel happy when they navigate through a process of automated prompts after they call your support center. The reason to call is to get immediate help and hope you will solve the issues quickly.
The clients would be happy to hear a human voice and not an Interactive Voice Response system. Don’t assume clients would feel thrilled when they speak to humans who will listen and respond to their inquiries.
When you receive a call from your clients, you have to impress them. That makes them feel it is about them because you don’t have another motive unless to help them. Treating clients properly makes them happy, and they will be of great value to your business.
On the other hand, if you decide to help your clients, don’t think about profit. Once the clients are happy, the profit will flow into your business automatically. So, any time you interact with a client, the whole affair should be about them. Remember to inform them that you’re there to offer the best services, and giving them solutions to them is your ultimate goal.
The Bottom line
Customers are essential for your business; they are the greatest assets. They have the right to be treated with proper care and attention to win them. If there are no customers, your business will not flourish. You have to make all your business’s desired efforts to impress your clients and create a stronger relationship.